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Our Policies

Delivery Policy:

A delivery fee will be added to each order based on the delivery zip/postal code, for each address.  U.S. orders must be received before 2:00 p.m. in the gift recipient's time zone to assure same-day delivery. Orders received after 2:00 p.m. will be delivered the following day. We will try our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Days we do not deliver on in general: Sunday, 4th of July, Thanksgiving, Christmas MAYBE MOREOur daily cut off time is 2:00. All orders placed after that time will be delivered the following day if we deliver on that day.


Order Policy : 

We cannot guarantee specific flowers in areas other than in our local area, but we can guarantee that your gift will maintain the same quality that we cover with our 100% guarantee satisfaction.

We guarantee 100% satisfaction. If you are not completely satisfied, please contact our Customer Service Department at (254) 634-0579 or toll free at (800) 242-3385.

Sales Tax Information Every Internet order you place with us will be charged a sales tax of 8.25%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order. 

Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at (254) 634-0579. We are also unable to accept cancellations or change requests via e-mail.

Substitution Policy:

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Cancellation Policy

 

Marvels Florist will be happy to help you cancel your order prior to shipping. However, if your gift is en route or already delivered, we are unable to cancel your order. If your order is to be delivered today, please call us at 1-800-242-3385 or local 254-634-0579 to see if the product is en route or has been delivered. Redelivery fees due to incorrect recipient information will be billed to the customer.

 

All orders are guaranteed 100% by our satisfaction policy. Please notify us within 10 days of delivery of problems related to your order. We will work with you to resolve the issue. You may call us at 254-634-0579, e-mail us at sales@marvelsflowers.com or write to us.

 


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